Transformasi Birokrasi Berbasis Digital di Nagari Koto Laweh Sebagai Wujud Implementasi SDGs
DOI:
https://doi.org/10.24036/abdi.v8i2.1900Keywords:
Digitalisasi, Transformasi Birokrasi Digital, Pelayanan Publik, SDGsAbstract
Perkembangan teknologi telah memberikan ruang akselerasi di berbagai aspek, termasuk birokrasi. Pengurusan administrasi birokrasi sebagai ranah pelayanan masyarakat dewasa ini cenderung tidak lagi bersifat konvensional melainkan telah beralih pada sistem digitalisasi. Hal itu memberikan kemudahan, fleksibilitas, dan ketepatan waktu dalam pengurusan serta manajemen birokrasi pelayanan publik yang juga menjadi salah satu indikator terciptanya pelayanan E-governance. Nagari Koto Laweh sebagai pusat pemerintahan lokal menghadapi tantangan dalam efektivitas birokrasi, terutama dalam pelayanan publik dan pengelolaan data yang masih banyak dilakukan secara manual dan bersifat konvensional. Sehingga penyediaan data induk nagari cenderung tidak terbarukan dan konvensional. Padahal, Koto Laweh sudah memiliki Website resmi, namun penggunaannya masih belum optimal, jika dilihat hanya 193 pengunjung dari websitenya. Perkembangan teknologi digital seyogyanya membuka peluang untuk meningkatkan efisiensi dan transparansi dalam birokrasi pemerintahan Nagari. Berangkat dari temuan permasalahan itu, maka kebaruannya terletak pada adanya proses pengembangan lebih lanjut transformasi birokrasi berbasis digital yang terkoneksi dalam data based di Nagari Koto Laweh dengan metode partisipatif dan kolaboratif dalam tiga tahap, yaitu pra program, program, dan pasca program. Tujuan program pengabdian ini untuk mendorong transformasi birokrasi berbasis digital di Nagari Koto Laweh guna meningkatkan kualitas pelayanan publik, efisiensi administrasi, dan partisipasi masyarakat dalam tata kelola pemerintahan. Dengan target dan sasaran tim perangkat nagari, pengelola website nagari, dan masyarakat terjadi peningkatan skill dan keterampilan dalam manajemen data Nagari Koto Laweh dan partisipasi masyarakat melalui layanan mandiri pada website resmi nagari dalam proses birokrasi dan administrasi digital sebagai wujud implementasi SDGs. Hasil menunjukkan adanya peningkatan tranformasi birogkrasi berbasis digital pada objek pengabdian.
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